At KhaasPehnava, we are committed to delivering your orders safely and on time. This Shipping Policy outlines how we process, ship, and deliver your purchases.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation
Orders are not processed on Sundays or public holidays
You will receive an order confirmation once your order is successfully placed
2. Shipping Time
Estimated delivery time is 3–7 business days depending on your location
Delivery timelines may vary for remote areas
Please note that delivery times are estimates and may be affected by unforeseen circumstances.
3. Shipping Charges
Shipping charges (if applicable) will be displayed at checkout
We may offer free shipping on selected products or promotions
4. Order Tracking
Once your order is shipped, you will receive a tracking ID/link via SMS, WhatsApp, or email
You can track your order status in real-time using the provided link
5. Delivery Partners
We work with trusted courier partners to ensure safe and timely delivery of your orders.
6. Delays & Issues
While we strive for timely delivery, delays may occur due to:
Weather conditions
Courier service issues
High order volumes or festive seasons
KhaasPehnava is not responsible for delays caused by third-party courier services, but we will assist you in tracking and resolving issues.
7. Incorrect Address
Please ensure your shipping address is accurate at the time of placing the order
We are not responsible for delays or failed deliveries due to incorrect or incomplete address details
8. Damaged or Missing Orders
If you receive a damaged package or missing item, please contact us within 48 hours of delivery
Share clear photos and order details for quick resolution
9. Contact Us
For any shipping-related queries, feel free to reach out:
📞 WhatsApp: +91 97737 13409
📧 Email: KhaasPehnava@gmail.com
📍 Address:
21/D /401, Rajpura Extension
Chattarpur, New Delhi – 110068
10. Policy Updates
KhaasPehnava reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page.